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Consumer Rights and You : Cases, Corporate Concerns and Handy Tips (Paperback)

by Nabankur Gupta

Price: TK. 585

Consumer Rights and You : Cases, Corporate Concerns and Handy Tips (Paperback)

Consumer Rights and You : Cases, Corporate Concerns and Handy Tips (Paperback)

TK. 585

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ইসলামি বইমেলা- ১০ মে পর্যন্ত ইসলামি বইয়ে থাকছে ৬০% পর্যন্ত ছাড়

Estimated delivery: 30-60 days

Product Specification & Summary

Consumer Rights and You explains the Consumer Protection Act and makes it accessible for the common man. It shows consumers how they can claim compensation if they have faced deficient or unfair trade practices or if they have purchased defective goods. This book presents real-life cases from various sectors such as medical, insurance, banking, education, housing, public utilities and so on, that have actually been decided by the consumer forums. Case-specific illustrations provide visual relief and highlight the irony of the situation. The author discusses all the stages for filing a complaint, right from drafting the first letter to claiming compensation. Advice for corporations is also given, so that brand quality and consumer satisfaction may be maintained. Consumer Rights and You will serve as an informative book, for both consumers and corporations.

Salient Features
* Cases decided by the consumer forums
* Handy tips for users
* Advice for corporations
* Model forms

Table of Contents
Foreword by Justice M.B. Shah (Former President, National Consumer Disputes Redressal Commission) Preface and Acknowledgements
1. Consumer Rights: An Introduction
2. Dealing with Defective Goods
3. Handling Deficiency in Service
4. Combating Unfair Trade Practices
5. Insurance Problems
6. Medical Negligence Concerns
7. Housing Hassles
8. Banking Woes
9. Education Worries
10. Public Utility Concerns
Annexure I: Model Forms
Annexure II: Addresses
About the Authors

Title Consumer Rights and You : Cases, Corporate Concerns and Handy Tips (Paperback)
Author
Publisher
ISBN 9788131770290
Edition 1st Edition, 2012
Number of Pages 194
Country India
Language English

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