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    Frequently Asked Questions

    Some commonly answered questions

    We already answered some of our users questions.Here is the list

    • What is Rokomari.com?

      - Rokomari.com is now one of the leading e-commerce organizations in Bangladesh from where you can buy book/electronics/accessories, CDs/DVDs(Tutorials) and gift items. You can order online or by phone (16297) and can pay after receiving your goods.
    • Which types of product are available in Rokomari?

      -Currently you will find all types of Books, Electronics and Gift Card products in Rokomari.com.
    • Which kind of books are available in Rokomari?

      - In Rokomari you will find different kind of books. We store books from almost every publisher in this country and also store many originally printed books from other countries. At this moment in Rokomari you can find books from more than 40 catagories (such as- Translated books, Politics, Religious, Medical and Engineering, History, Science, Fiction, Non- fiction, etc). More over 1 lac books are in collection of Rokomari.com,and everyday new books are adding to this huge collection.
    • If i can't find any particular product in Rokomari then what should I do?

      - If you can't find any particular product in Rokomari website then you can call to our customer care line (16297) and ask for that particular product. We will then search that product in the market or contact the company and try to collect that.
    • Can I get any idea about any product before buying it?

      - Yes, you certainly can. You can get idea about any product by clicking the product name in our website. Then there will open a page of that particular product with proper description and pricing. You can also see there rating and review system where customers gave their feedback and reviewed that item. It will certainly help you to take your decision.
    • How can I order from Rokomari?

      - There are 2 procedures to order from Rokomari.
      If you want to buy from online you just have to go to our website www.Rokomari.com and then search your desired product. You can search category wise also and buy it from there. You just have to click "Buy Now" option and that product will be stored in your cart. You can further order with the given instructions there.
      For phone order you can call to our customer care line - 16297 or 015 1952 1971 and our customer care executive will help you find your desired products and order those for you.
    • What is Gift Card!

      - Rokomari.com offers you "Rokomari Gift Card" as a token of trust for your continuous support and love for Rokomari. You can purchase this gift card from our website and gift it to your dear ones or yourself also. By having this gift card you can enjoy various discount offers and purchase products from Rokomari very easily..
    • What is Promo Code?

      - Promo code is a secret number scratch card which is given to the loyal customers of Rokomari in different occasions. Customers can use this code in every order and get discounts. In phone order customers can tell the code to our C.c executives and in online order there is box where the code has to be put in. Customers can get upto 25% discount bu using this promo code.
    • What is 'Gift Coupon'? How can I get it?

      - Gift Coupon is a new service of Rokomari.com. You can buy this gift coupon from Rokomari as a product and use it for buying products and you can gift this coupon card for your dear ones. If your coupon costs more than the product you bought then the rest of your money will go to your wallet and you can use that in future for buying products.
    • What is the Service/Shipping charge of Rokomari?

      - You can buy any products at the cheapest shipping charge from Rokomari.com. Online order shipping charge is 30 tk/- and Phone order shipping charge is 50 tk/- only.
    • What is the normal delivery time for Rokomari?

      - Normally we take 2-10 days to deliver the parcel.
    • What if I find any problem in the delivered products, then what should I do?

      - It's a rare case for Rokomari where customer didn't get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is a bond of trust between customers and Rokomari, so that Rokomari.com brings to you The "Happy Return" policy. Where customers can return their book or product if there's something wrong with it. In that case Rokomari will give you a fresh product in return. We call this policy of ours "Happy Return" .
    • Is there any other products I can find in Rokomari beside books?

      - Yes. At this moment We have electronics, Accessories and Gift Card . You can also find the first ever science kit in Bangladesh "OnnRokom BigganBaksho" in our website.
    • How can I gift my beloved ones by using your service?

      - You can now gift your beloved ones easily from Rokomari.com. You can call to our Customer care line- 16297 or 015 1952 1971 . You can also order online and at the end of the order choose "place order to gift" by giving the proper mailing address of your dear ones. For gifting you have to pay the product price and delivery charge first. You can purchase this gift card from our website and gift it to your dear ones or yourself also
    • What are the payment options in Rokomari?

      - Cash On Delivery (COD) , Mobile payment(bkash,Rocket), SSL commerze and PAYZA
    • How can I buy products from another country?

      - Rokomari.com provides your desired products and books no matter which country you lived in. You can order products from here and we will parcel it to you. In this case you have to pay the price of the product and weight-wise delivery charge first. You can order your products in the same way, by Online and Phone.
    • What is Guest Order?

      - Using this feature you can buy product from Rokomrai.com without any account
    • What is 'Backorder'?

      - Many times we don't have the books you like to order because they are out of stock. But now Rokomari is adding "Backorder" option so that you can order the 'out of stock' books/products and when they are available we can notify you about it and thus take a order and make you happy. Your happiness is our gaining.
    • What is 'Wallet'?

      - Wallet is your piggybank from where you can buy products easily without any hassle. You don't need to pay cash on delivery or something, we'll just cut the amount from your wallet and deliver you the products you ordered.
    • How can I complain over or convey my satisfaction to Rokomari?

      - Rokomari.com always wants to hear the customer's say whether it's a complain or admiration. You can mail us at [email protected]
    • What is 'Quick View'?

      - Now online shopping is much more easier in Rokomari. Because we add quick view option where you can see a quick view with some details of the product. Firstly you have to move the mouse cursor to your desired product and you will see a quick view option. Just click it and a pop out will show you a quick view of the product.
    • What is 'View Insider'?

      - View Insider is a new feature in Rokomari.com, now visit to book details page and click 'View Insider' link from product image
    • What is 'JHOKOMARI'?

      - To celebrate holidays, anniversaries or to pay respect to the authors, artists, and renowned people on their demises there is a team of illustrators and brainstorms who made some spontaneous changes to the Rokomari logo, is called Jhokomari. Jhokomari is not just a regular image, it portraits the "Rokomari" logo with an inner meaning.
    • Why should I donate to Rokomari?

      - Happiness is only real when it shared. Struggling with time is the ultimate fate in the concept of struggle but despite all, people have a right to smile and some people have good heart to make them smile. Rokomari.com encourages you to use this platform to bring up happiness and smile among those, Apart from all that we don't think ourselves into new way of acting but we act ourselves into a new way of thinking in sharing smile.
    • What kind of news I can get from Rokomari?

      - You can get updates about ongoing promotions and offers from this section. Online events, Product Fairs, Product Review Contests, etc. Different kinds of news you can find in Rokomari.
    • What is 'Testimonial'?

      - Testimonial is an option for getting a feedback from our customers about our website as well as our services. One can easily click the "Testimonial" option and then give us the feedback.
    • How can I 'submit a ticket'?

      - There is a "Submit Ticket" option in our website. If you can't find your answers and aren't satisfy about them then you can question us by submitting a ticket. There are options (Technical, Order Process, Payment Process, Product Query, Others) that can relate to your problems. You can choose one of them and write down your question with details and attach needed files (screenshots, pictures, etc.) and send it to us. We'll surely reply and try our best to solve your problems.
    • How can I make a list in Rokomari website and why should I make it?

      - You can make a list with your desirable products and books so that you can buy those in near future and to suggest your choice of products/books to all the customers/readers to help them out for making a choice when they're buying.
    • How can I send a book/product link to my friends/dear ones?

      - You can easily send a book/product link with your message from our website. You just need to open the book/product details link and below the product image you can find 'Send' option. You have to click it then and write down the e-mail id of the person whom you want to send and your message and submit it. We'll send it for you.
    • How can I share a book/product link in social media?

      - You just need to open the book/product details link and below the product image you can find 'Share' option. You have to click it, copy the link and choose one of the social medias (Facebook, Twitter, Google+), and then share it.
    • What is 'Wish list'?

      - Customer satisfaction is our primary target so if a customer like a book/product but can't afford it that particular moment then they can easily add that product to his/her wish list. So that he/she can buy it in future by checking his/her wish list. After all your wish is our priority.
    • How can I subscribe Rokomari?

      - You can easily subscribe Rokomari by adding your mail address and we'll regularly give you the updates, offers, lots more by mailing it to you. You can find our subscribe option in the footer portion of our website.

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    Help: 16297 / 01519521971

    9:00am - 11:00pm

    cash on delivery

    Pay cash at your doorstep

    Service

    All over Bangladesh

    Happy Return

    All over Bangladesh

    150000+

    Products are in Rokomari

    • Payment Options

    • 16297

    • [email protected]

    • 2/2E Arambag Motijheel,
      Dhaka-1000

    Rokomari.com, is the most comprehensive virtual business that helps customers forget crowded malls, fear of getting stuck in endless traffic. Introducing path breaking service like cash on delivery, order via phone, breath taking discount and doorstep delivery rokomari.com gives you WOW shopping experience, Our exchange and replacement policies will surely change your frown into big smile if u get unhappy with order.