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What We Stand For
Last modified: December 29, 2015
Welcome to Rokomari.com. Rokomari.com provides website features and other products and services to you when you visit or shop at rokomari.com.
By using Rokomari Services, you agree to these conditions. Please read them carefully.
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services.
In these Terms, references to "you", "User" shall mean the user end, "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Onnorokom Web Services Limited, its franchisor, affiliates and partners.
The domain name www.rokomari.com (referred to as "Website") is owned by Onnorokom Web Services Limited a company incorporated under the Companies Act, 1994(Act XVIII of 1994).
You will receive a password and account designation upon completing the Website's registration process. You shall be responsible for maintaining the confidentiality of your account & its password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify Rokomari.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Rokomari.com shall not be liable for any loss or damage arising from your failure to comply with the T&C.
Rokomari.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase books from various publishers.(Collectively, "Products"). The Products can be purchased through the Website through various methods of payments offered. Upon placing an order, Rokomari.com shall ship the product to you and you shall be responsible for its payment.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Rokomari's name is stated as the source and prior written permission of Rokomari.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
Rokomari.com attempts to be as accurate as possible. However, Rokomari.com does not warrant that product descriptions or other content of the site is accurate, complete, reliable, current, or error-free. If a product offered by Rokomari.com itself is not as described, your sole remedy is to return it in unused condition.
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Rokomari.com or the Website and Rokomari.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Rokomari.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Rokomari.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Rokomari.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. Please report problems, offensive content and policy breaches to us. We work to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our team and we will investigate.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Rokomari.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Rokomari.com without obtaining authorization from Rokomari.com.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
It's a rare case for rokomari where customers didn't get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is now a "Bond of Trust" between customers and rokomari, So, for further ensuring and encouraging this "Bond of Trust" rokomari.com brings you The "Happy Return" policy. Where customers can return their books or products only if there's something wrong (Torn, Pages missing, Wrong book/Product, etc) with it. In that case rokomari will give you fresh products in return. Because we believe that happiness should be returned if that happiness can't give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours "Happy Return".
If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
Reasons for returns & replacement:
How to return:
Contact Rokomari Customer Care team by calling 16297 or by emailing [email protected] within 03 days after receiving your order.
There are two ways to return/replacement the product to us. In Dhaka City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.
Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.
Rokomari.com always wants to ensure customer's happiness. So, every single time we get a order we start processing it and try to make the delivery as soon as possible. But, sometimes in the delivery process some glitches happen. There can be some political issues, country environment or natural calamities that will slow us down but we ensure that the delivery is being made perfectly. So, if there any delay in the delivery process please don't be impatient, know that we are trying our best to deliver your happiness as early as possible.
If you want your ordered products on a fixed date then you have to notify us while ordering. We will try our best to make the delivery as soon as possible and give your products on that fixed date. But, after trying so hard if we can't make the delivery at the fixed time for country environment or any other reasons then rokomari will not take any liability for this. Be sure that, We will try our best to make you feel special but sometimes we canât do things we want to do so if there is some delay then we sincerely hope that you will understand the situation. Thank You.
Rokomari.com has introduced it's new service- Express Delivery. Now customers can get their desired books within 24 hours using this service. Initially , this service is restricted for Dhaka city only. Gradually we will increase the service area.Now you can get a premium service for not so high price than usual. The service charge for Express Delivery is only Tk 100. And yes, It's for any quantity of books. Means, you buy 2/3 books or 100, you just pay Tk. 100 for Express Delivery.
You can cancel an order before the product has been shipped, by contacting our customer care team at 16297.
If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.
For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.
These terms shall be governed by and constructed in accordance with the laws of Bangladesh without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Dhaka.
If a dispute arises between you and Rokomari.com, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and 'Rokomari.com' agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as arbitration, as alternatives to litigation.
Rokomari.com always wants to give you your desired books in the best possible market price. We always have different offers and discounts running on to make our customers happy and make them able to buy more and more books from rokomari. But sometimes in some cases we can not afford to give you proper discounts. Though we try our best to keep the price lesser for our beloved customers but sometimes we just can't. We can not give discounts for the foreign books because their publishers don't allow us to give any discounts at all.
We also can not give discounts in those books which are published by Bangla Academy and Islami Foundation Bangladesh. Text books are another category where we can offer very little discount. But we can offer discounts in most of our categories and customers can buy wide range of books from there. Lastly, Buying and reading books is a passion, it has nothing to do with the money. Keep buying and keep reading. Rokomari is always there for you.
If you see charges on your credit/debit card for purchases made on Rokomari.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Rokomari.com to begin an investigation.
Rokomari.com offers you "Rokomari Gift Card" as a token of trust for your continuous support and love for rokomari. You can purchase this gift card from our website and gift it to your dear ones or yourself also. By having this gift card you can enjoy various discount offers and purchase products from rokomari very easily.
Rokomari Gift Card is a gift card which you can buy from our website. You can buy the printed version of this gift card and we will send it to your given address. Or you can also buy this card as a e-gift, then we will send that virtual card to you with a secret code printed. You can also purchase this card in SMS. In that case we will mail you the short code of the gift card and you can use that code for purchasing from rokomari. Have a Rokomari Gift Card of your own and enjoy the ultimate happiness of shopping.
Terms and Conditions:-
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Rokomari.com reserves the right to cancel all past, pending and future orders without any liability. Rokomari.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
The customer may be considered loss to business if any of the following scenarios are met:
Account for the customers falling in fraudulent or loss to business category may be blocked.
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
You agree to indemnify, defend and hold harmless Rokomari.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Rokomari.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Rokomari.com has endeavored to ensure that all the information on the Website is correct, but Rokomari.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Rokomari.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Rokomari.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Rokomari.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Rokomari's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Rokomari.com offers Cash on Delivery (COD), Debit/Credit Card (VISA, Master Card, DBBL Nexus etc.), Payza, Mobile Banking (bKash, DBBL Mobile Banking) as payment method.
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the products delivery to you.
If a user has placed an order before, the wallet money will not be able to place a new order until the order is delivered. That is, the new order cannot be paid through the wallet until the previous order is successfully delivered.
In case of post office delivery customer have to carry all the postal charges.
Rokomari Promo code is a code which has a unique discount value. It generally counts discount on the total order amount of a single order.
Some conditions while applying a Promo code:
All items purchased from Rokomari.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Rokomari.com until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.
Rokomari.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.